Front Desk Patient Services Representative

Hampton, VA
Full Time
Patient Services
Entry Level

Become a member of our collaborative team of caring and compassionate professionals at Master Center for Addiction Medicine and you will be joining the field of comprehensive outpatient addiction medicine treatment, one of the fastest growing fields of medicine today.

Master Center for Addiction Medicine is a private, outpatient addiction medicine treatment center based in Richmond, Virginia. We are growing and opening new locations and we are looking for talented individuals to grow our team, as well! Our approach to addiction is comprehensive, evidence-based and individualized drawing on every tool that has been proven effective: medical treatment, education, psychiatry, professional counseling, testing/monitoring and peer support services. Our aim is not just to treat patients but to heal them – by helping each one find his or her way to lifelong recovery.

We are seeking a Front Desk Patient Services Representative to work reception duties at our Hampton office.

The hours are: Monday through Friday 8am to 5pm

FRONT DESK DUTIES AND RESPONSIBILITIES:

  • Answering and responding to phone calls.
  • Referring new patients to intake.
  • Scheduling and confirming appointments.
  • Verify Insurance and enter structured data.
  • Scanning documents to patient’s medical records.
  • Checking patients in and out.
  • Collecting co-pays, deductibles, co insurances, and past due balances.
  • Providing excellent customer service to patients, employees, and vendors.

MINIMUM QUALIFICATIONS: 1 year of customer service experience

SKILLS AND BEHAVIORS:

  • Medical office experience
  • Customer service experience
  • Experience on the phone with customers
  • Experience using an EMR
  • Office management experience
  • Experience using computers and software

A comprehensive benefits package is offered to full-time employees.

Please do not contact the office directly! We are conducting all hiring activities through our ATS and the associated email account. Thank you.

Job Type: Full-time

Location: Hampton, VA

The hours are: Monday through Friday 8am to 5pm.

Pay: $16 hourly

COVID-19 considerations:

All Master Center Employees are required to be fully vaccinated (all recommended doses). Anyone with a qualifying reason not to get vaccinated must submit weekly PCR testing.
To keep patients and employees safe, we have implemented measures per CDC guidelines and state requirements, including wearing masks, social distancing, limiting capacity, & providing some services via telehealth.

Please do not contact the office directly! We are conducting all hiring activities through our ATS and the associated email account. Thank you.

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