Patient Services Representative Team Lead

Become a member of our collaborative team of caring and compassionate professionals at Master Center for Addiction Medicine and you will be joining the field of comprehensive outpatient addiction medicine treatment, one of the fastest growing fields of medicine today.

Master Center for Addiction Medicine is a private, outpatient addiction medicine treatment center based in Richmond, Virginia. We have recently opened additional offices and we are looking for talented individuals to join our team in Gloucester! Our approach to addiction is comprehensive, evidence-based and individualized drawing on every tool that has been proven effective: medical treatment, education, psychiatry, professional counseling, testing/monitoring and peer support services. Our aim is not just to treat patients but to heal them – by helping each one find his or her way to lifelong recovery.

We are seeking a Front Desk Patient Services Representative Teal Lead for the Master Center for Addiction Medicine Gloucester office.

Essential Job Tasks and Responsibilities:

The Patient Services Representative Teal Lead is responsible to perform the following:   

• Responds to inbound calls, voicemails, and other contacts from patients and their representatives
• Schedules patient encounters based on provider appointment availability, follow-up needs, insurance participation, and appointment type
• Patient check-in and check-out procedures, and appointment confirmation
• Reviews and ensures that all applicable patient forms and notifications are delivered and signed
• Collects patient insurance cards, patient Identification, and scans documents to the patient account
• Completes Insurance eligibility verification, and communicates patient liability estimates and costs for services
• Responsible for the collection of patient liability amounts and account balance amounts  
• Provides excellent customer service to patients, their families, and representatives at all times
• Maintains HIPAA Compliance by protecting Patient Health Information
• Maintains knowledgeable of federal, state, and local laws and regulations related to office operations
• Assists the Front Desk Manager with implementing new processes to improve efficiency
• Assists the Front Desk Manager with conducting Quality Assurance audits
• Communicates relevant information to the appropriate Master Center department
• Interacts in a professional manner and works collaboratively with Master Center staff and patients, and ensures that all team members provide excellent customer service and represents Master Center in a positive and professional manner at all times
• Follows Master Center policies and procedures
• Special Projects as needed
• Other duties as assigned

SKILLS AND BEHAVIORS:

• Medical office experience
• Customer service experience
• Office management experience

A comprehensive benefits package is offered to full-time employees.

Please do not contact the office directly! We are conducting all hiring activities through our ATS and the associated email account. Thank you.

Job Type: Full-time

Location: Gloucester, VA

Salary Range: $16.50 to $18.50 an hour

COVID-19 considerations:

All Master Center Employees are required to be fully vaccinated (all recommended doses). Anyone with a qualifying reason not to get vaccinated must submit weekly PCR testing.
To keep patients and employees safe, we have implemented measures per CDC guidelines and state requirements, including wearing masks, social distancing, limiting capacity, & providing some services via telehealth.

At Master Center for Addiction Medicine, we transform the lives of our patients. We transform the model of care for the addiction treatment industry. And we are transforming the landscape of addiction treatment through innovation and growth. Join us in our mission and make a true impact on people, families and your community!