Master Center for Addiction Medicine

Accounts Receivable Representative

Glen Allen, VA - Full Time

Master Center for Addiction Medicine is seeking a full-time Accounts Receivable Representative to work in the Revenue Cycle Management department.

Master Center for Addiction Medicine is an entirely outpatient treatment center for individuals struggling with Substance Use Disorder or addiction. Master Center approaches the disease of addiction in a comprehensive, evidence-based, and individualized way, drawing on every tool that has been proven effective: medical treatment, education, psychiatry, professional counseling, testing/monitoring, peer support services and community recovery organizations. Our practice approach is to provide compassionate care through providers that are committed to treating our patients with dignity, respect, and kindness.

1-3 years’ in Healthcare Revenue Cycle Accounts Receivable experience strongly preferred.

Summary Description:

The Accounts Receivable Representative works under the direction of the Medical Billing Manager. Responsibilities include billing hospital and physician insurance claims, account level cash posting activities, follow-up activities with insurance companies on claim status, resolving payor denials, and patient accounting customer service.   

Must possess a strong understanding of revenue cycle operations in the following functional areas: intake, registration, insurance eligibility and benefit verification, coordination of benefits, payor participation status, and payor rules and regulations.

Essential Job Tasks and Responsibilities:

  • Responsible for effective and timely insurance billing and follow up activities
  • Coordinates with departments and customers to validate information to ensure appropriate billings
  • Demonstrated ability to review account activities and provide consistent, detailed, and relevant information to secure payment from Government and third-party insurance payors
  • Interprets and posts all payments to the patient account from Electronic Remittance Advices, and other accounts receivable receipts received
  • Accounts receivable follow-up responsibilities include documenting claim status, and resolving payor denials
  • Responsible for customer service activities and responds to patient inquires related to account balances and payment options 
  • Maintains HIPAA Compliance by protecting Patient Health Information according to established policies and procedures
  • Represents the Practice in a positive and professional manner at all times
  • May perform other duties as assigned

KNOWLEDGE AND SKILLS REQUIRED:

  • Must demonstrate strong problem-solving skills, high attention to detail and an aptitude for learning.
  • Strong organizational skills required
  • Must provide exceptional customer service and professional communications to patients, colleagues, insurance entities, and professional staff
  • Ability to communicate detailed and relevant data
  • Ability to perform a variety of duties and work within a structured environment
  • Work history in Behavioral Health highly preferred

Job Type: Full-time. M-F Days

Please do not contact the office directly! We are conducting all hiring activities through our ATS and the associated email account. Thank you.

At Master Center for Addiction Medicine, we transform the lives of our patients. We transform the model of care for the addiction treatment industry. And we are transforming the landscape of addiction treatment through innovation and growth. Join us in our mission and make a true impact on people, families and your community!

Apply: Accounts Receivable Representative
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