Medical Billing Accounts Receivable Representative

Master Center for Addiction Medicine is seeking a full-time Accounts Receivable Representative to conduct Billing and AR activities for our outpatient addiction treatment practice. If you have experience with billing and claim resolution, love jumping in to solve problems and enjoy helping people, this could be a great fit for you! The ideal candidate will possess drive, initiative, a collaborative attitude and teachability. We are looking for someone who loves to problem solve and is not afraid of a challenge. The Accounts Receivable Representative’s responsibilities may include billing insurance claims for providers, account level payment posting activities, follow-up activities with insurance companies on claim status, resolving payor denials, and patient accounting customer service. Communication skills and customer service skills are a must!

3-5 years’ in Healthcare Revenue Cycle Accounts Receivable experience strongly preferred. Experience in the addiction medicine and/or behavioral health fields is a plus. Candidate must possess a strong understanding of revenue cycle operations in the following functional areas: intake, registration, insurance eligibility and benefit verification, coordination of benefits, payor participation status, and payor rules and regulations.

A comprehensive benefits package including medical, dental, vision, other voluntary benefits, Long Term Disability, life insurance and an EAP is available to all full-time employees. Full-time employees can earn up to 20 days of PTO per calendar year and will have opportunities for learning and development, skills building and may be eligible for tuition reimbursement up to $2,000 annually for qualifying courses. See bottom of job ad for more information.

We do candidate assessment batteries. You are required to complete the competencies. If you do not complete the assessments, the hiring manager will not schedule an interview with you after the initial phone interview.

Master Center for Addiction Medicine is a private, outpatient addiction medicine treatment center headquartered in Glen Allen, Virginia. We have additional offices in Hampton, Gloucester, Chesterfield and are opening offices in other areas of Virginia. Our approach to addiction is comprehensive, evidence-based and individualized, drawing on every tool that has been proven effective: medical treatment, education, psychiatry, professional counseling, testing/monitoring and peer support services. Our aim is not just to treat patients but to heal them – by helping each one find his or her way to lifelong recovery.

Essential Job Tasks and Responsibilities of Accounts Receivable Representative:

• Responsible for effective and timely insurance billing and follow up activities
• Coordinates with departments and customers to validate information to ensure appropriate billings
• Demonstrated ability to review account activities and provide consistent, detailed, and relevant information to secure payment from Government and third-party insurance payors
• Ability to interpret and post payments to the patient account from Electronic Remittance Advices, and other accounts receivable receipts received
• Accounts receivable follow-up responsibilities include documenting claim status, and resolving payor denials
• Responsible for customer service activities and responds to patient inquires related to account balances and payment options 
• Maintains HIPAA Compliance by protecting Patient Health Information according to established policies and procedures
• Represents the Practice in a positive and professional manner at all times
• Other projects and duties as assigned

KNOWLEDGE AND SKILLS REQUIRED:

• Must demonstrate strong problem-solving skills, high attention to detail and an aptitude for continued learning.
• Strong organizational skills required
• Must provide exceptional customer service and professional communications to patients, colleagues, insurance entities, and professional staff
• Ability to communicate detailed, factual and relevant data
• Ability to perform a variety of duties and work within a structured environment

Benefits package included for all full-time employees:

• Medical Plans, Employer contribution to HSA for eligible plan
• Dental Plans
• Vision Plan
• Employer-paid Basic Life and AD&D
• Employer-paid Long Term Disability
• Employer-paid Employee Assistance Program
• Access to Health Advocate (Employer-paid employee health advocacy program)
• 401k with employer match
• Generous PTO Policy and 6 additional paid holidays
• Training, learning and development
• Tuition reimbursement policy
• Employee recognition program
• Employee referral bonuses

Please do not contact the office directly! We are conducting all hiring activities through our ATS and the associated email account. Thank you.

Job Type: Full-time, 40 hours per week

Location: Glen Allen, VA

At Master Center for Addiction Medicine, we transform the lives of our patients. We transform the model of care for the addiction treatment industry. And we are transforming the landscape of addiction treatment through innovation and growth. Join us in our mission and make a true impact on people, families and your community!