Intake Coordinator

We are seeking an Intake Coordinator to screen patients and conduct intakes at our innovative treatment center! If you're the type of person that your friends confide in, you will probably find this job extremely rewarding. By connecting with callers on a human level when they may be at their lowest point, you're making a meaningful difference. This is a critical role, as the intake coordinator is often the very first point of contact with a new patient. You'll set the tone for the experience that follows. You'll be educating callers on the types of services available to them, providing comfort and reassurance, and ensuring their privacy. 

This is a flexible position that allows for some WFH opportunities. Great fit for anyone looking to gain more knowledge of the fields of addiction and recovery, healthcare, medical offices or mental health. If you have hospitality, restaurant or customer service experience and love helping people, this would be an excellent position for you!

The job requires keen attention to detail and the ability to multitask combined with patience, empathy, and respect for the callers. This is a position that will involve a significant amount of time one-on-one with patients, and it requires the ability to communicate effectively over the phone with patients and the ability to communicate effectively with other team members regarding patient care. This is a fast-paced role and you will spend a great deal of time on the phone and computer. The ideal candidate will know how to effectively multi-task while staying engaged with patients.

A comprehensive benefits package including medical, dental, vision, other voluntary benefits, Long Term Disability, life insurance and an EAP is available to all full-time employees. Full-time employees can earn up to 20 days of PTO per calendar year and will have opportunities for learning and development, skills building and may be eligible for tuition reimbursement. See bottom of job ad for more information.

Master Center for Addiction Medicine is a private, outpatient addiction medicine treatment center headquartered in Glen Allen, Virginia. We have two additional offices in Hampton and Gloucester. Our approach to addiction is comprehensive, evidence-based and individualized, drawing on every tool that has been proven effective: medical treatment, education, psychiatry, professional counseling, testing/monitoring and peer support services. Our aim is not just to treat patients but to heal them – by helping each one find his or her way to lifelong recovery.

Responsibilities include responding to patient inquiries related to services offered, performing screening processes and initial intake interviews, and obtaining information necessary to identify program eligibility.  Additional responsibilities include insurance eligibility and insurance verification validation process, in response to inquiries and requests for services.   

Must have a strong understanding of addiction medicine to conduct the initial prescreening and obtain the necessary information from individuals seeking treatment, to appropriately offer service options to the individual.  Must have the ability to relay pertinent information to the individual about the services that are offered by Master Center.  Possesses knowledge in the following functional areas: intake, registration, insurance eligibility and scheduling.

ESSENTIAL JOB TASKS AND RESPONSIBILITIES:

• Responds to inquiries, via telephone and other methods, from individuals seeking addiction treatment
• Conducts initial prescreening of individual’s needs to determine what program options are suitable
• Demonstrated ability to obtain, document and record all pertinent information in the prescribed manner  
• Ability to relay Master Center’s Mission, Values and communicate necessary information about the services and program compliance
• Verifies and documents insurance eligibility and benefit detail information for all payor sources
• Responsible for scheduling activities for new patient encounters, in collaboration with the professional staff 
• Must provide exceptional customer service and professional communications to patients, families, colleagues, insurance entities, and professional staff
• Accurate and timely completion of follow up tasks associated to professional referrals, website requests, emails, and eCW referrals
• Ability to perform a variety of duties and work within a structured environment

SKILLS AND BEHAVIORS:

• Experience working in a medical office
• Ability to use phones and computer software
• Experience using EMRs
• Hard-working, Honest and Compassionate
• Teachable-- someone who grows where they are planted and takes initiative
• Experience with the addiction and substance abuse community.

EDUCATION/CERTIFICATION:

• Current CSAC-A or CPRS certification preferred but not required

Benefits package included for all full-time employees:

• Medical Plans, Employer contribution to HSA for eligible plan
• Dental Plans
• Vision Plan
• Employer-paid Basic Life and AD&D
• Employer-paid Long Term Disability
• Employer-paid Employee Assistance Program
• Access to Health Advocate (Employer-paid employee health advocacy program)
• 401k with employer match
• Generous PTO Policy and 6 additional paid holidays
• Training, learning and development
• Tuition reimbursement policy
• Employee recognition program
• Employee referral bonuses

Please do not contact the office directly! We are conducting all hiring activities through our ATS and the associated email account. Thank you.

Note: We are looking for someone to work outside the normal Mon through Fri 8am to 5pm hours. Must have evening and Saturday flexibility.

At Master Center for Addiction Medicine, we transform the lives of our patients. We transform the model of care for the addiction treatment industry. And we are transforming the landscape of addiction treatment through innovation and growth. Join us in our mission and make a true impact on people, families and your community!