The Patient Acquisition Coordinator plays a critical role in driving patient growth and improving access to care by tracking the Intensive Outpatient Program (IOP) intake process from initial inquiry through authorization and scheduling. This role bridges business development and operations, ensuring a seamless, patient-centered onboarding experience while supporting efforts to re-engage inactive discharged patients. The coordinator will assist in addressing and resolving requests from referral partners, like probation and parole.  The ideal candidate is highly organized, process-driven, and passionate about improving patient access and experience. 

Key Responsibilities 

IOP 

• Track the IOP intake process from first contact through authorization and group placement. 

Patient Outreach & Engagement 

• Track inactive, deferred, or unconverted patient inquiries 

• Conduct structured outreach to re-engage patients and support conversion to scheduled care 

• Maintain accurate tracking and reporting of outreach efforts and outcomes 

Referral Partner Reporting 

• Track and troubleshoot referral partner reporting for special populations like probation and parole. 

• Follow up and resolve referral partner requests for updates  

Operations & Workflow Optimization 

• Collaborate with Business Development and Operations teams to evaluate and improve patient onboarding workflows 

• Track and update referral partner workflows  

• Identify bottlenecks, inefficiencies, and opportunities to improve conversion and patient experience 

• Help develop, document, and maintain standard operating procedures related to intake and onboarding 

Data Tracking & Reporting 

• Track key patient acquisition metrics including inquiry volume, conversion rates, and scheduling timelines 

• Provide regular reports and insights to leadership to support growth strategies 

• Ensure CRM or intake systems are kept up to date and used consistently 

Cross-Functional Collaboration 

• Work closely with clinical, administrative, and marketing teams to align patient acquisition efforts 

• Support broader business development initiatives as needed 

Qualifications 

Required 

• 2+ years of experience in healthcare intake, patient coordination, admissions, or business development 

• Strong organizational and process-management skills 

• Excellent communication skills with a patient-centered approach 

• Experience working with EHRs, CRMs, or intake management systems 

Preferred 

• Experience in behavioral health, mental health, or substance use treatment settings 

• Familiarity with IOP or outpatient program workflows 

• Experience in process improvement or operational optimization 

Key Competencies 

• Patient-centered mindset 

• Detail-oriented with strong follow-through 

• Process and systems thinker 

• Ability to manage multiple priorities in a fast-paced environment 

• Collaborative and solutions-focused 

At Master Center for Addiction Medicine, we transform the lives of our patients. We transform the model of care for the addiction treatment industry. And we are transforming the landscape of addiction treatment through innovation and growth. Join us in our mission and make a true impact on people, families and your community!